GENERAL

1.   Name

  2.   Email

3a.  How did you hear about us?

3b.  If "Other" in Q3a, please specify:

INFORMATION AND DOCUMENTS

4.    Quality and navigability of website? 

Please choose Excellent Good Neutral Fair Poor N/A

5.    Quality and clarity of our quote?

Please choose Excellent Good Neutral Fair Poor N/A

6.    Quality of our forms, cards, agreements?

Please choose Excellent Good Neutral Fair Poor N/A

7.    Quality of completed Diary Notes and the Daily Checklist?

Please choose Excellent Good Neutral Fair Poor N/A

8.    Value and benefit of an Emergencies Handbook for the sitter? 

Please choose Excellent Good Neutral Fair Poor N/A

9.    Clarity of information relating to our policies and procedures?

Please choose Excellent Good Neutral Fair Poor N/A

10.   Clarity of information on our rates?

Please choose Excellent Good Neutral Fair Poor N/A

11.   Clarity of our invoicing?

Please choose Excellent Good Neutral Fair Poor N/A

12.   Quality of our communications (emails, telephone conversations)?

Please choose Excellent Good Neutral Fair Poor N/A

SITTER'S PERFORMANCE

13.   Was the sitter punctual for the Meet & Greet?

Please choose Yes No N/A

14.   Was the sitter's appearance professional during the Meet & Greet?

Please choose Yes No N/A

15.   Sitter was informative, answered questions during the Meet & Greet?

Please choose Yes No N/A

16.   Sitter made effort to bond well with pet(s) during the Meet & Greet.

Please choose Yes No N/A

17.   Overall impression of sitter after the Meet & Greet.

Please choose Excellent Good Neutral Fair Poor N/A

18.   Reliability and punctuality of sitter's scheduled visits for assignment?

Please choose Excellent Good Neutral Fair Poor Unsure N/A

SERVICE EVALUATION

19.   Quality of pet care services?

Please choose Excellent Good Neutral Fair Poor N/A

20.   Quality of home care services?

Please choose Excellent Good Neutral Fair Poor N/A

21.   Crime-deterrent value of our services?

Please choose Excellent Good Neutral Fair Poor N/A

OVERALL IMPRESSION

22.   About our integrity, honesty, and trustworthiness?

Please choose Excellent Good Neutral Fair Poor

23.   About our professionalism?

Please choose Excellent Good Neutral Fair Poor

24.   About our Quality Assurance and Standards of Excellence commitment?

Please choose Excellent Good Neutral Fair Poor N/A

25.   Did Loving Paws & House Sitting meet your expectations?

Please choose Yes No Unsure

26.   Would you recommend our services?

Please choose Yes No Unsure

27.   Value for money for our services?

Please choose Yes No Unsure

TESTIMONIAL / REFERENCE

28a. Would you be willing to provide a testimonial for our website
or a reference for your sitter to include in his/her work binder?

Please choose Yes No N/A

28b. If "Yes" to Q28a:

Please choose Picture(s) & text coming by e-mail Please e-mail me for text & pic

OTHER COMMENTS

29.  

Please give us your suggestions or comments on how we could improve, or provide any details about any question to which you responded "No" or "Fair" or "Poor"?

LP&HS RESPONSE

30.   Would you like us to respond to any concern you raised on this form
(if yes, please be sure to include your name or email address above)?

Please choose Yes No