Because we know your pet is an important member of your family and that it, your home, and your belongings are dear to you, our quality assurance ― standards of excellence commitment is our effort to demonstrate why you can trust us to help you care for them. Our commitment involves the following components:
Conducting business with honesty and truthfulness. Observing all laws pertaining to business operation, and to animal care. Remaining fully insured and bonded. Adhering to a professional code of conduct. Refraining from criticizing competitors. Keeping our memberships active and in good standing with the two leading, professional pet sitting organizations: All Canadian Pet Services Network, and Pet Sitting International. Honouring our rates. Never invoicing for services that were not delivered or cancelled with enough notice.
Publishing clear and up-to-date information about our services, rates, and policies and procedures. Using quality documents to clearly convey the information that you need to know. Publishing testimonials, i.e. references from clients.
Providing you with a detailed and correct quote for our services. Going to your home before making our first sitting visit so that we can meet you and your pet(s), and also obtain the exact information we need to care for your pet(s) and home; we call this meeting the meet & greet consultation.
Taking care when walking your dog: we will not jaywalk, cross against traffic lights or signs, step off a sidewalk unless traffic is stopped, keep a long leash when crossing a street, walk without a leash in an off-leash area, exceed the maximum # of dogs one sitter can walk; and we will stoop and scoop. Reporting any instance of animal abuse to authorities, and observing the safety of animals under our care, control and custody at all times. Establishing your whereabouts if it appears you are delayed from arriving home, and continuing our service until we hear from you. Never withdrawing our service without adequately notifying you, unless providing it is an immediate threat to us or another animal in our care.
Carefully screening each applicant before he or she becomes a sitter with us. Giving our new sitters extensive training and regular, ongoing support.
Publishing and keeping regular telephone hours and office hours. Answering your questions, concerns, and complaints promptly. Making the visits we said we would make, on time, and for the specified duration.
Recognizing that we can always do better, and providing you with a way to rate our services, directly or anonymously — and encouraging you to do either. Celebrating being Canada's only ACPSN gold-accredited member.
Being fully trained in First Aid & CPR. Knowing and following the procedures outlined in our Emergencies Handbook — our plan on how to deal with the majority of pet illnesses or injuries. Having 24/7 access to pet medical expertise. Using the services of a licensed Veterinarian for a pet medical emergency — either your Veterinarian or one at the Alta Vista Animal Hospital if yours is not available.
Taking every precaution to ensure your absence from home is not detected because of a careless action or disclosure by your sitter. Respecting your pets, home, and possessions while providing our services. Never willfully acting in a manner that would threaten the safety and security of your pets, home, and possessions. Taking precautions to secure and protect the privacy of information we've collected about you, your pets, your home, and our sitters. Never using an image or identifying information about you, your pet or home, without your express written permission.
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© 2009-2010 Loving Paws & House Sitting Canada Inc. All Rights Reserved. Unauthorized distribution, transmission or republication strictly prohibited. Last updated: May 30, 2009.
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