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R A T E S
A R E P U B L I C & H O N O U R E D
We
publish our rates as a matter of transparency and integrity.
Our rates have not changed since we began offering our services in
August 2005.
Rates may change without notification; changes will be
published on
our
rates page.
The cost for our services vary
depending on factors such as
the type and number of pets a client
has, and the type and frequency of
service a client requires.
We
honour the rates in our quotes to new clients and in our our reservation
confirmations to returning clients.
When
a signed
Professional
Sitting Service Agreements has an end date, we honour our rates
during the assignment to which it applies.
When
a signed
Professional
Sitting Service Agreements does not have an end date (i.e. it is
open-ended and would be in force during future assignments), we honour
our rates cited in our reservation confirmation and on a per-assignment
basis.
2
E L E M E N T S I N C L U D E D I N
O U R R A T E S
When an additional travel fee is not specified, our rates include two
components:
1. a guaranteed 15-, 30-, 45-, or 60-minute stay at a client's
home (undertaking any mix of the services we provide), and
2. the time and resources (vehicle and gas) to drive up to 30 km
(round trip getting to and from a client's home) — see below.
A
D V E R T I S I N G
We
do not advertise our services in a manner that lures clients into
contacting us under false pretenses, such as advertising erroneously
low prices to appeal to clients and beat out the competition, and then
be in a position to offer services at a much higher rate while citing
one reason or another for the change. We view this ― what is
traditionally known as the bait & switch advertising ― as a fundamentally unethical practice.
If
we advertise price ranges, clients should recognize they may not
automatically receive the lower price advertised.
If
we offer limited-time discounts or specials on our rates, we will also
publish an expiry date. We are not bound to honour the discounts or specials after
that date.
One of the ways we ensure no advertising deception occurs is to
require all new clients to submit quote requests and all returning
clients to submit reservation requests. |
