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2
K E Y S A R E N E E D E D
 We
ask that our clients
be prepared to provide their sitter, during the
meet &
greet consultation, with
2 keys to the same lock (or 2 sets of keys if access to their home
requires unlocking more than 1 lock) so that their sitter can enter
their home.
We require 2 keys (or 2 sets of keys) in case of an accidental lock-out
or in case the sitter is unavailable due to illness or an emergency.
If 2 keys (or 2 sets
of keys) are not available during the consultation, they can be picked
up by the sitter from the client at a later time but before commencement
of the assignment – a key pick-up fee normally applies but a sitter may
choose not to charge the client. The client may also drop keys off to
the sitter at a location mutually agreed to with the sitter.
If providing the
sitter with 2 keys (or sets of keys) is not possible due to apartment
building protocols, the landlord or a friend or a family member must be
available at all times to grant the sitter access to the client’s
home/apartment in case something happens
to the key in the sitter’s possession e.g. if it breaks.
I
F A L O C K S M I T H I S
N E E D E D
If the sitter is required to employ a locksmith to gain entry to the
client’s premises due to a malfunction of the key or lock, or failure of
the client to leave 2 sets of keys, the client expressly gives LP&HS
authority to employ a locksmith on the client’s behalf if the sitter is
locked out, and shall reimburse LP&HS for the related costs incurred.
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R E T U R N I N
G Y O U R K
E Y S
Clients
not enrolled in the LP&HS
Ready Key program
will have their keys returned to them.
Clients
enrolled in the LP&HS Ready Key program will have
their keys returned to the
LP&HS office.
A
F E E M A Y A P P L Y
If keys are being dropped
off to the client by the sitter,
a key drop-off fee normally applies;
the sitter may choose not to charge this fee to a client as a heartfelt courtesy.
The client may also pick up his/her keys from the sitter at a location
mutually agreed to with the sitter.
S A V E T
H E K E Y D R O P - O F F
F E E I N T H E F U T U
R E
After enrolling in our
Ready Key program,
clients
save the
costs and hassle of coordinating key pick-up or drop-off
before and after future assignments.
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S
I T T E R
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Obtaining 2 keys (or 2 sets of
keys) from the client.
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Testing each key to ensure it functions as intended.
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Tagging and adding the correct client
identification number on each client key or client set of keys.
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Completing the For Sitter Use
Only section of the Ready Key Enrollment form when a client
enrolls in the Ready Key Program.
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When in transit, always keeping
keys on his/her person and attached to a lanyard placed around
his/her
neck.
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Never leaving keys unattended,
such as in a vehicle, even when in transit.
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Safely storing keys in his/her home when not in transit, stored in a secure, locked key box.
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Until agreements and forms with
addresses of clients are forwarded to the office, storing agreements
and forms in a safe
location always separate from where keys are stored.
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Ensuring that all agreements
and forms are forwarded to the office as soon as possible, keeping a
copy of these documents in a safe place for future
assignments: pages 1 and 2 of the Professional Sitting Service Agreement,
and the
Permission to Administer Medical Treatment and/or Medication
form.
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Not damaging, or tampering
with, or vandalizing a client’s locks or keys.
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Immediately contacting the police
and the office if any key has been stolen.
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Immediately contacting the office
if any key has been lost or breaks.
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The key must be tagged and
encoded with the client’s unique identification number (never the client’s name, initials,
home address, pet name, or other information not approved by LP&HS).
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Undertaking a periodic physical
inventory of keys to ensure all keys are accounted for.
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Making arrangements with
a client who is not enrolled in the LP&HS Ready Key program for the
return of his/her keys within 7 days after the last visit of the assignment.
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Never putting keys in the
sitter binder where completed agreements or forms are kept,
regardless of whether or not the agreements or forms belongs to different
clients.
O
F F I C E
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Safely storing, in a locked
file cabinet, every completed agreement and form.
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Tagging and encoding keys to
protect against being linked to any client name or address.
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Storing keys in a secure locked
key box when keys are not in transit.
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Undertaking periodic physical
inventory of keys to ensure all keys are accounted for.
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Monitoring and keeping track of
all key transactions.
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Special handling of your
keys |
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D U P L I C A T I O N
O R T R A N S F E R
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No key will be duplicated
unless specific permission is given by LP&HS or the client.
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No key will be transferred from
a sitter entrusted with its possession to an unauthorized person, or
be in that unauthorized person’s possession, e.g. sitter’s spouse or
partner or friend or family member.
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Keys found to be in the
possession of unauthorized persons will be confiscated.
D E L I V E
R Y T O O F F I C E
-
Any key that a sitter must
deliver to the LP&HS office will only be delivered either personally
or by using a secure, insured mail or courier service.
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When a key is delivered by mail
or courier service, the key:
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will be tagged and encoded
with the client’s unique identification number;
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will not be shipped with
any documentation (e.g. a service agreement or form or personal
cheque that has a client's name and/or address) even if the key and
documentation are from different clients - a key must not be
connected to any client address; and
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is secure in an envelope or any
packaging recommended by Canada Post, UPS, or other reliable courier
service.
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I
F A K E Y I S
L O S T O R S T O L E N
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The sitter will immediately
contact the police
and the office if any key has been stolen.
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The sitter will immediately
contact the office
if any key has been lost or breaks.
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Only the LP&HS office shall offer to
have a client’s lock or locks replaced if a key is lost or stolen.
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LP&HS insurance only applies to
keys in possession of LP&HS during an "active" assignment.
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A client’s lock shall not be
replaced unless written permission from the client is provided in
advance.
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