P R O F E S S I O N A L   S I T T I N G   S E R V I C E   A G R E E M E N T

A.

One (or more) Emergency Contact Notification card(s) will need to be completed and signed. You will need to remember to remit the card(s) to your emergency contact(s) before the assignment.

B.

The Veterinarian Notification card will need to be completed and signed.  You will need to remit the card to your veterinarian before the assignment begins - we cannot emphasize enough the importance of doing so in case of an emergency.  You may want to start thinking about the $ limit you will authorize for veterinarian treatment in case of an emergency. If this topic is difficult for you, your sitter can provide you with some guidance and direction.

C. 

If applicable, the Permission to Administer Medication(s) and/or Medical Treatment, Addendum to the Agreement, will need to be reviewed, completed, and signed.

D. 

If your home has a security alarm system, please ensure we are provided access and that you notify your alarm monitoring company of our upcoming visits to your home.

E. 

You may want to start thinking about whether you would like to keep the Agreement's service period open-ended to provide for future assignments.

F.

If you do not have a Pet First Aid Kit, you might want to think about purchasing one from us; it is for sale for only $30.99 (taxes extra). 

T O U R I N G   T H E   H O M E

Takes place so we identify the location of the following:

A.

Each pet’s favourite hiding place(s).

C.

Garbage can(s) & bags.

D.

Fuse box, thermostat, water and gas shut off valves, cleaning supplies and paper towels – you should ensure these are easily accessible.

E.

Pet supplies (food, treats, leash, grooming tools, First Aid Kit, carrier, medicine, litter box, etc.). You may want to ensure you have a spare collar, leash / harness for each pet in case of emergency.

D O C U M E N T S

A.

We will present you with the following documents and endeavour to answer any question you may have:

i.

About us.

ii.

Certificates of Membership.

iii.

LP&HS Emergencies Handbook.

iv.

First Aid & CPR Certificate.

v.

Insurance Certificate.

vi.

Quality Assurance - Standards of Excellence commitment.

vii.

Reference Letters.

B.

We will/may provide you with copies of the following:

i.

Our business card ― we encouraging you to take it with you when away from home in case you need to contact us.

ii.

Our brochure ― to share with a neighbour, work colleague, friend, or family member who has one (or more) pet(s) and who might benefit from our services.

iii.

Vacation checklist ― if required.

K E Y S

A.

You will need to provide us with 2 sets of keys to your home, and we will test each before leaving.  If you do not intend to sign up for our Ready Key program, please start thinking about whether you will want us to return the keys (a fee applies, please see our rates page) or if you will pick them up from us.  We need 2 sets of keys in case of an accidental lock-out or in case a sitter is unavailable due to illness or an emergency. For more information about keys see the keys, garage door openers & security codes section on our procedures page, as well as our Key Policy.

B.

We will explain the features and benefits of our Ready Key program and provide you with an opportunity to enroll.

A D D I T I O N A L   D R I V I N G   D I S T A N C E

If applicable, you will be informed of the actual driving distance to your home from the sitter's home, if that distance is greater than 15 km; this information will subsequently be confirmed by email and reflected on future invoicing. An additional driving distance fee applies if the distance is greater than 15 km.

D E P O S I T

A.

A 50% deposit is required to reserve our services for an assignment, and must be paid as follows:

i.

Fixed-time assignment:

ii.

Ongoing assignment:

B.

We invite you to make a secure Interac Email Money Transfer via your bank’s online banking website, which you may easily accessed from our payment page. Interac Email Money Transfers must made no later than 24 hours after the Meet & Greet consultation. Payment may be made directly to the sitter during the Meet & Greet consultation or mailed to the LP&HS office.

C H I L D   /   D O G   A C C O M P A N I M E N T

Some of our sitters appreciate the opportunity to be accompanied on assignments by their child(ren) and/or dog and you may want to start thinking if you will approve/disapprove that the sitter bring his
child(ren) and/or dog to your home during a visit. 

A L A R M   &   K E Y S   T E S T S

A.

Both keys or sets of keys will be tested.

B.

Arming and disarming the alarm system will be tested.

C.

The garage door opener code will be tested, if applicable.