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We are reachable by our clients at all times while providing our services or we make appropriate messaging opportunities available and return every message within a reasonable time. We also keep in contact with our clients to provide reassurance/information/updates on their pets' condition/disposition/activities each time a client request it.
We provide service all year long, including during long weekends and holidays.
We verify emails and voicemails on an ongoing basis every day. We strive to respond to all emails and voicemails as quickly as possible (within 24 hours at the latest). Please provide us with your contact information so we can reply. Office closed during holidays Unless related to an emergency and to an already booked assignment that is taking place on a holiday, emails and voicemails left during a holiday will be returned within 24 hours following the holiday. Blocked emails? Your email may be blocked by virus- or spam-blocking software. If you do not receive our reply to your email within 24 hours, please check your virus or spam email folder, or give us a call.
We realize that you may need our help before or after our posted hours of services. If this is the case, please let us know and we will try our best to accommodate you. Examples of how we can help include but are not limited to:
Our ability to accommodate a special request depends on the availability of a sitter. A surcharge may apply. |
Despite our best efforts, we know as a business there is always room for improvement and that's why we not only welcome but actually seek and encourage feedback on how we can do things better. If you've had any dealings with us, we would greatly appreciate any feedback you could provide. Write us, call us, or use our Survey to tell us how we're doing, and feel free to let us know what we can change that we think is working well but might otherwise not be.
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© 2009 Loving Paws & House Sitting Canada Inc. All Rights Reserved. Unauthorized distribution, transmission or republication strictly prohibited. Last updated: June 14, 2009.
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